Refund policy

At Herbiful Skin & Hair Essentials, customer satisfaction is our priority. We aim to provide high-quality herbal skincare and haircare products. If you experience any issue with your order, please review our Return & Refund Policy below.

Last Updated : May 13, 2026

1. Eligibility for Returns

Returns are accepted only for damaged, defective, incorrect, or missing products. To be eligible for a return, customers must contact us within 48 hours of receiving the order along with clear photos and order details for verification purposes.

2. Non-Returnable Items

Due to hygiene and safety reasons, opened, used, or tampered skincare and haircare products cannot be returned or exchanged unless the product delivered is damaged or incorrect.

3. Return Request Process

Customers can initiate a return request by contacting our support team through email or WhatsApp with the order number, issue details, and product images. Our team will review the request and provide further instructions if the return is approved.

4. Refund Process

Once the returned product is received and inspected, approved refunds will be processed within 5–7 business days. Refunds will be credited to the original payment method used during the purchase.

5. Exchange Policy

Exchanges are only applicable for products that are damaged, defective, or incorrectly delivered. Replacement products will be shipped subject to stock availability.

6. Cancellation Policy

Orders may be cancelled only before they are shipped. Once the order has been dispatched, cancellations may not be possible. Customers are advised to contact support immediately for cancellation requests.

7. Delayed or Missing Refunds

If you have not received your refund within the expected timeframe, please first check with your bank or payment provider. If the issue still persists, contact our support team for assistance.

8. Policy Changes

Herbiful Skin & Hair Essentials reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Updated policies will be published on this page.